AboutOnboardingComplianceFAQ

4.8

Healthcare onboarding and compliance, automated.

Revolutionize onboarding, eliminate admin overload and
enforce flawless compliance with the market-leading, AI-
driven credentialing platform.

Fast, compliant hiring

Credentially
Onboarding

Compliant without hassle

Credentially
Compliance

Leading healthcare organizations have moved away from manual credentialing

partner Logo partner Logo partner Logo partner Logo partner Logo partner Logo partner Logo partner Logo partner Logo partner Logo partner Logo partner Logo partner Logo partner Logo partner Logo partner Logo

Delivering on the metrics that matter

Just 6 Days

The average speed of Credentially onboarding (industry average of 60 days)

80% Dropout Reduction

Slow, manual onboarding = lost talent

68% Less Manual Admin

Focus on the tasks that matter, not paperwork

113,000 Clinicians

Onboarded with Credentially so far... and counting

What is Credentially?

Credentially is a healthcare onboarding and compliance platform built by healthcare professionals. It streamlines pre-employment checks, right-to-work validation, and practice privileges. Our automated system securely stores all staff data, sending proactive alerts before documents expire. As a trusted solution designed by and for healthcare experts, Credentially ensures a faster, more reliable onboarding experience.

The familiar pains of manual credentialing

Avoidable admin delays are blocking patient care

Because someone still has to:

• Chase missing references
• Manually perform background checks
• Verify every certificate and license individually
• Wait for criminal background clearance

Clinicians are ready to work - but they can’t start.
While the paperwork piles up, shifts go unfilled, patient care suffers, and admin costs escalate.

Credentialing shouldn't be a security risk

A spreadsheet with staff credentials is accidentally shared outside your team.

A clinician’s certificates are sent to the wrong inbox.

Outdated logins give unauthorized users access to SharePoint or Google Drive — exposing thousands of sensitive files.

Then comes the audit request. Are you prepared to prove exactly who accessed what, and when?

When one missed expiry date becomes a headline

It starts with a PDF buried in someone’s inbox or a lapsed document no one flagged. Then a clinician is placed in a role without the right clearance - and suddenly, your whole organisation is exposed.

This isn’t about blame. It’s about a system that was never built to scale safely, and one that cannot safeguard against human error.

A lack of onboarding and compliance visibility

Does your leadership team have real-time answers to questions such as:

• Where each candidate is in the credentialing journey?
• Where and why candidates are dropping out?
• Who’s fully compliant - and who’s a red flag?
• Who accessed which documents, and when?
• Are you audit-ready for Joint Commission?

And what about the hundreds of other data points that drive safe, scalable onboarding?

Slow onboarding costs more than just time

You're actively losing your best talent

You work hard to attract the best talent, so why lose them in the middle of a painful onboarding process?

A poor onboarding experience is a candidate's first intro

Admin burden also risks burning out your recruitment talent

Critical positions are unfilled and patients left unseen

Manual compliance maximizes risk

Compliance isn’t optional, and the impact of doing it manually presents risk across the entire operation:

High costs just to carry out the bare minimum requirements

Increased risk of placing a non-compliant candidate

Data security lapses can result in catastrophic consequences

Onboarding

Everything you need
for fast, compliant hiring

Pre employment
Right to work
Compliance
Referencing
Document scanning
Instant
Pre-Employment
Checks

Stop chasing paperwork and waiting on slow verifications. Credentially automates pre-employment checks - including SAM and OIG screening - to ensure every candidate is fully compliant before they start.

Candidates upload documents directly to the platform

Automated verification runs in real-time

HR teams receive instant updates on candidate status

License
verification

Manual checks slow hiring and introduce compliance risks. Credentially automates document verification, ensuring all staff meet legal requirements before they are hired.

Candidates upload ID and work authorisation documents

AI-driven OCR scans and verifies authenticity

Instant compliance confirmation, reducing admin workload

Flexible
Compliance
Options

Different roles require different compliance checks. Credentially allows you to customise workflows, so every role meets the right requirements before they start.

Set predefined compliance pathways based on job role

Automate document requests and verification

Instant compliance confirmation, reducing admin workload

Automated
Reference
Requests

Reference checks are one of the biggest hiring bottlenecks. Credentially automates reference collection, ensuring fast responses with minimal admin.

Candidates submit referee details directly to the platform

Automated requests are sent with simple response options

HR teams receive completed references in real time

Document
Scanning

Manual document verification is inefficient and prone to errors. Credentially’s OCR technology scans, extracts, and verifies data instantly.

Candidates upload required documents

OCR scans and extracts key details

HR teams receive completed references in real time

Compliance

Stay compliant
without the admin burden

Compliance alerts
Centralized data
Intuitive dashboard
Reporting
Document scanning
Real-Time
Compliance Alerts

Manual document verification is inefficient and prone to errors. Credentially’s OCR technology scans and extracts document data instantly, with every discrepancy and upcoming expiry date monitored in real time.

Automated notifications for expiring credentials

Custom reminders based on role and requirements

Stay ahead of compliance risks and avoid penalties

Centralized data

Scattered spreadsheets and outdated records make it difficult to track workforce compliance across departments. Credentially’s secure data hub stores and updates all compliance information in one place, giving HR and compliance teams instant access to accurate records.

All staff credentials stored securely in the cloud

Instant access to up-to-date compliance data

Easy retrieval of documents for audits

Intuitive Dashboard Overview

HR teams struggle to get a clear view of workforce compliance. Credentially’s intuitive dashboard provides a real-time overview of compliance status, so you always know who is up to date and who needs attention.

Set predefined compliance pathways based on job role

Quick filtering by role, department, or location

Instant insights to stay ahead of compliance issue

Automated Audit-Ready Reports

Preparing compliance reports manually is time-consuming and prone to errors, making audits stressful and inefficient. Credentially generates instant, audit-ready reports that meet Joint Commission standards, ensuring you’re always prepared.

Generate fully compliant reports in seconds

Customize reports based on department, role, or date range

Ensure 100% audit readiness with accurate, real-time data

Revolutionize
your credentialing processes

Speak to an expert to learn how we can streamline your processes, speed up hiring, and leave compliance gaps behind for good.

Speak to a credentialing expert

First Name*
Last Name*
Phone Number*
Message
Please fill all the required fields!
Please accept terms and conditions to proceed

Get advice and answers from the Credentially Team

Frequently Asked Questions

How does Credentially work?

Credentially automates every step of clinical onboarding, from verifying professional licenses to ensuring compliance. Instead of manual spreadsheets and repetitive checks, our platform quickly validates credentials, cutting a 60-day process down to as little as 5 days. This streamlined approach saves you time, reduces admin burdens, and delivers a seamless, stress-free experience for new hires.

Is my organization the right size for Credentially?

Credentially works with organizations of all sizes - from large healthcare networks to growing start-ups. While we typically recommend a minimum of 25 users, we’re happy to discuss how Credentially can support your team’s long-term growth, even if you currently have fewer users.

How are expired documents handled?

Credentially proactively alerts admins and clinicians before credentials expire. If deadlines pass without updates, automated reminders follow. You can customize notification frequency and types, ensuring continuous compliance and a smooth onboarding experience.

Do I need to manually request references?

No. Credentially automates reference requests, improving response rates and eliminating tedious manual follow-ups.

Can Credentially handle different compliance requirements?

Yes. Our Flexible Compliance feature lets you create tailored credential checklists for each role, ensuring every position’s specific regulatory needs are met. Adjusting requirements is simple, so your onboarding aligns perfectly with your organization’s standards.

Is Credentially suitable for non-clinical staff?

While Credentially specializes in clinical onboarding, our platform also supports non-clinical roles. This flexibility helps maintain a consistent, reliable process across your entire organization.

Does Credentially integrate with the DBS Update Service?

Yes. Credentially automatically connects with the DBS Update Service to verify status weekly, along with daily checks on other licenses, ensuring continuous compliance.

What integrations are available?

Credentially integrates with leading professional bodies, including SAM, OIG, UNA, Nursys and Checkr. We also connect with many popular HRIS, ATS and CRM systems. If you need a specific integration, our API and support team can help make it happen.

Does Credentially offer staff scheduling?

Not currently. Our focus is on delivering best-in-class onboarding and compliance features. While staff scheduling isn’t on the roadmap right now, we’re always exploring ways to enhance our platform.

Is Credentially available internationally?

Yes. Though founded in the UK, Credentially supports healthcare organizations worldwide and easily adapts to international compliance requirements.

Can the system handle EU/Overseas applicants?

Absolutely. Just select the appropriate hiring region, and Credentially will request the required documentation. The process is smooth, automated, and fully compliant.

Does Credentially support U.S. compliance checks?

Yes. Credentially integrates with U.S.-based services like SAM, OIG, Nursys, and Checkr to ensure full compliance for American healthcare organizations.

How fast is implementation?

Setup is fast, our team will guide you through a smooth and timely implementation (depending on your organization’s size and data readiness.)

Can Credentially fit our unique process?

Yes. Credentially is highly flexible, allowing you to mirror your exact onboarding steps. Whether you verify documents first or schedule interviews early on, the workflow is entirely configurable - even customized by role.

Can we add our own branding?

Yes. Credentially lets you showcase your company’s identity - logos, videos, and messaging - ensuring a consistent, branded experience for both candidates and admins.

What does Credentially cost?

Credentially offers a monthly, per-user pricing model. Rates scale with your organization’s size, so larger teams enjoy a lower cost per user. Contact us for a personalized quote.

Are there hidden fees?

No. Your basic subscription covers the core platform. Optional add-ons like advanced reporting, uCheck integration, and SSO may incur extra costs. Reach out for a transparent, no-obligation quote.

Can I import my existing staff data?

You sure can! Yes. You can easily migrate existing staff information into Credentially. Our detailed guide, plus support from our team, makes the process straightforward. Additional services are available if you prefer a hands-off approach. See this guide.

Can I export my data?

Yes. Credentially provides secure, easy-to-use tools for exporting all your data. Follow this guide or contact support for assistance.

Is my data secure?

Absolutely. Credentially is hosted on native American AWS servers and is HIPAA compliant. We prioritize data security and compliance, ensuring your organization’s information is always protected.

Credentially is your standalone solution for streamlined healthcare onboarding and compliance

  • Get Set Up, Then Take the Wheel
  • No More Waiting, We Enable Immediate Action Post-Setup
  • Your Self-Service Software for Revolutionizing Healthcare Compliance

Connect with us

Connect with us

ICO REGISTERED

INFORMATION COMMISSIONER’S OFFICE

GDPR

COMPLIANT

UK.GOV

DIGITAL MARKETPLACE SUPPLIER

CYBER ESSENTIALS PLUS

CERTIFIED PLUS

ISO 27001 CERTIFIED

INFORMATION SECURITY MANAGEMENT SYSTEM (ISMS)

CCS

CROWN
COMMERCIAL
SERVICE

© 2025 Credentially. All rights reserved. | Terms and Conditions | Privacy Policy

© 2023 Credentially. All rights reserved. | Terms and Conditions | Privacy Policy

Get advice and answers from the Credentially Team

Get 100% compliance and onboard new hires in just a few days

Fill out the form below and we’ll be in touch with you as soon as possible.

First Name*
Last Name*
Phone Number*
Message
Please fill all the required fields!
Please accept terms and conditions to proceed
Please wait